RETURN & EXCHANGE POLICY

 

ZINGARA does not refund purchases in the original form of payment. However, ZINGARA does accept returns on any of its products, which can be exchanged for other products or refunded in ZINGARA e-store credits.


- ZINGARA e-store credits will be issued to be redeemed online at any time, valid for one year.


- Returned items must be unused, unworn, unwashed, undamaged and with hygienic protectors intact. They must be returned in their original packaging and in original condition, with all components, including but not limited to: hangers, polybags, hang tags on garments, shoe boxes, dust bags and cases. The products that are soiled, worn, damaged or laundered cannot be taken back. If we receive such goods we will charge 20% of handling fee and we will return the items to you. Zingara reserves the right to refuse any return in the case that the goods or items have been used or soiled in any way.


- A request to return an item must be made within 21 days of when the item(s) were shipped to you. 


- If you want to return an item received as a gift, you must contact our Customer Support and you will receive your refund in ZINGARA e-store credit.


- All SALE items are final sale.


- If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will not be charged again for shipping of the correct item. Please indicate if your item was damaged or incorrect by contacting our Customer Support. You will be requested to ship back the incorrect item and we will ship you the correct one back.

 

- Shipping charges will apply to shipments of exchange orders and will be billed to the original method of payment. 

How to send your return or exchange ZINGARA merchandise
We will include a return authorization form with every purchase. Please fill out the form completely and specify the size, style and color that you want. 

 

Send the merchandise with the enclosed Return authorization form to:

Within USA:

ZINGARA USA

 

SALE items

 

ALL SALE ITEMS ARE FINAL SALE, NOT RETURNABLE. (SALE ITEMS RECEIVED WILL BE REFUSED & RETURNED AT THE CUSTOMER'S SHIPPING EXPENSE.)

 

Payment Options

 

Zingara.com accepts the following credit cards:
· Visa
· MasterCard
·  American Express

 

Our guarantee

 

We take great pride in the quality of our products and guarantee you will be satisfied with any purchase at Zingara.com. If for any reason you are not completely satisfied with your purchase, let us know. We will be happy to assist you.

 

Pricing Policy

 

At Zingara.com, our commitment is to offer convenience, service, and product availability on-line. The on-line merchandise offered at Zingara.com is usually the same price as the merchandise offered at our affiliate Zingara stores. In some cases, we will have different prices, or promotions at different times than our offline stores. 

 

Correction of errors:

 

The content and information of zingarastore.com may have typographical errors related to the product description, pricing*, and availability. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact us and we will assist you immediately.


* If the typographical error has to be with pricing, zingarastore.com shall have the rights to charge you the correct price of the item. We will contact you and this amount will be charged to your credit card.